Invest AtlantaMay 2026

IT Department Structure, Governance & Operational Scope

A visual reference for the IT function, direct reports, vendor ecosystem, and governance relationships.

Direct & Vendors
Governance & Dotted-Line Authority

Nodes marked "Proposed" reflect the recommended future-state structure pending organizational approval.

IT budget under management (FY2027)
$0.0M
Total managed spend
Managed vendor & platform relationships
0+
Strategic partners
Licenses
0+
Across 30+ platforms
Workstations actively managed
0+
Laptops & desktops · scales with headcount
Managed technology spaces
0+
8 conference rooms · 2 huddle rooms · ~12 phone stations
Governance Bodies
0
Steering, AI, Data
Director

Director of Information Technology

Invest Atlanta · Georgia Pacific Center · 22nd & 23rd Floors

Leads IT strategy, vendor governance, cybersecurity, budget oversight, and infrastructure management across Invest Atlanta.

Focus Areas
IT StrategyVendor GovernanceCybersecurityBudget OversightInfrastructure Management
Solid Line
Direct Reports & Vendors
Solid line authority — operational delivery
Dotted Line
Governance & Dotted-Line Authority
Oversight, advisory, and cross-functional partners
Proposed
Direct Report

Tech & Innovations Dept.

Direct Report — Internal Function

Emerging technology solutioning and forward-looking architecture for the enterprise.

Responsibilities
  • Emerging technology solutioning
  • Security architecture & planning
  • Cloud & infrastructure strategy
  • Systems integration & automation
Proposed
Direct Report

IT Specialist

Direct Report — Internal Staff

Frontline internal IT support covering endpoints, onboarding, and ticket operations.

Responsibilities
  • End-user helpdesk
  • Device & endpoint management
  • Onboarding/offboarding execution
  • Ticket documentation

Active management of 90+ laptops and desktops across both floors — inventory, deployment, troubleshooting, and lifecycle management. Device count grows with organizational headcount.

Vendor

Century MSP

Vendor — Managed Services Provider

Primary managed services partner across cybersecurity, infrastructure, and end-user support.

Focus Areas
CybersecurityMicrosoft 365Network/InfraCloud SupportEndpoint ManagementTicketing SystemServer ManagementSecurity ToolingEscalation ManagementUser Support
Governance

IT Steering Committee

Governance Body

Top-level governance for budget, roadmap, policy, and cross-dept prioritization.

Responsibilities
  • Annual IT budget review & approval
  • Roadmap development & executive reporting
  • Technology investment decisions
  • Policy & compliance governance
  • Org risk management
  • Cross-dept project prioritization
Governance

AI Committee

Governance Body

Evaluates, governs, and integrates AI tools across the organization.

Dotted-Line

Data Department

Dotted-Line — Architecture & Compliance

Architecture, security, and compliance review partner for IT projects.

Vendor

Macrotek AV Team

Vendor — Audio/Visual

AV technology partner for conference rooms, live events, and multi-floor connectivity.

Vendor

ISP Relationships — AT&T & Comcast

Vendor — Connectivity

Internet service provider relationships covering uptime, SLAs, and escalations.

Managed Function

Staff Security & Training

Additional Scope

Cybersecurity awareness programs and org-wide policy enforcement.

Managed Function

Software Approvals & Licensing

Additional Scope

100+ licenses across 30+ platforms — vetting, provisioning, renewals.

Managed Function

SaaS Account Bridge

Additional Scope

Liaison between all departments and SaaS vendors for support & troubleshooting.

Managed Function

IT Inventory Management

Additional Scope

Full hardware lifecycle, procurement, and asset tracking.

Managed Function

HR Onboarding & Offboarding

Additional Scope

Device provisioning, account setup, and access management with HR.

Managed Function

GPC Office Infrastructure Build

Additional Scope

Led full IT buildout for the Georgia Pacific Center relocation with multi-vendor coordination.

Managed Function

Website Redevelopment Team

Additional Scope

IT lead on the Invest Atlanta website redesign and vendor coordination.

Managed Function

Lock & Badging Systems

Additional Scope

Physical access control, badge provisioning, and security administration.

IT Function Overview

Core functional pillars of the IT organization

Click any pillar to see its scope of responsibility.

Board day responsibilities include sound, AV display, legal recording, and live streaming management.

Conference Rooms

8 conference rooms managed

Huddle Rooms

2 huddle rooms managed

Huddle / Phone Stations

~12 phone & huddle stations
Distributed phone & huddle stations

Approximately 12 dedicated phone and huddle stations distributed across both floors. Each station is equipped with a monitor and docking station actively managed and supported by IT. Count will scale with organizational headcount growth.

AV technology stack under active management
MaxHub displaysClickShare wirelessMicrosoft Teams RoomsPTZ camerasMicrophone array systemsLegal recordingLive streamingMonitor & docking stationsAV scheduling systemsBoard day AV operations
Executive Summary

Key outcomes of a Director-level IT structure

Stronger governance & risk reduction

Formal oversight of vendors, security, and compliance org-wide

Improved service delivery

Faster response, better documentation, and reduced IT bottlenecks

Scalable IT model for growth

Infrastructure and leadership that grows with the organization

Better budget visibility & vendor accountability

Strategic management of $1.8M in technology investments

Alignment of IT strategy with business objectives

Technology decisions tied directly to organizational priorities